Evolving Wireless and Wireline Networks

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Simple, Secure and Scalable (SSS)

SAN-FB: Fibre

Automation. Optimization. Security.

SAN-MS: Managed Services

At SAN – It All Starts with Basics

SAN-TS: Training Services

Secure and Scalable

SAN-DC: Data Centres

5Ds = Discover > Define > Design > Develop > Deploy

SAN-SS: Software Solutions

Where Objectivity Speaks for Itself

SAN-DS: Data Solutions

Security and Reliability with Trust

SAN-SM: Security Management

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Home > Services > Managed Services > Network Management > Change Management

Incident Management

Classify, prioritize and resolve incidents

Effective incident management provides recurring value for the business. It allows incidents to be resolved in timeframes previously unseen. For most organizations, the process moves support from emailing back and forth to a formal ticketing system with prioritization, categorization, and SLA requirements. The data gathered from tracking incidents allows for better problem management and business decisions.

Incident management is one of the most critical processes an organization needs to get right. Service outages can be costly to the business and teams need an efficient way to respond to and resolve these issues quickly.

Sanguine Infotech Incident management team works for client and customer satisfaction by providing them with:

  • Easy Accessibility

    We ensure that you promote your service desk heavily to end users and offer multiple channels such as email, web, and mobile app to report an incident. Incident logging becomes more efficient with easily accessible multi-channel IT service desk.

  • Effective Communication Strategy

    We Communicate response and resolution to end users by sending relevant email notifications and Following an effective strategy to trigger alerts for ticket updates, replies and status updates.

  • Easy Automation

    We Identify tasks that can be automated in order to reduce manual work and improve efficiency.

Leverage our reliable method to prioritize incidents, get to resolution faster, and offer better service for users:

  • Fast Restoration

    By enabling agents to manage work and collaborate using a single platform for IT processes.

  • Categorization

    Assigning a logical, intuitive category (and subcategory, as needed) to every incident. This helps you analyse your data for trends and patterns, which is a critical part of effective problem management and preventing future incidents.

  • Prioritization

    Every incident must be prioritized. Starting by assessing its impact on the business, the number of people who will be impacted, any applicable SLAs, as well as the potential financial, security, and compliance implications of the incident and comparing these incidents to all other open incidents determines its relative priority.

Sanguine Incident Management (SIM) supports the incident management process in the following ways:

  • Log incidents in the instance or by sending email.
  • Classify incidents by impact and urgency to prioritize work.
  • Assign tasks to appropriate groups for quick resolution.
  • Escalate as necessary for further investigation.
  • Resolve the incident and notify the user who logged it.
  • Use reports to monitor, track, and analyse service levels and improvement.

Any user can record an incident and track it through the entire incident life cycle until service is restored and the issue is resolved.

Client Benefits

  • Smooth business operations
  • Improved productivity
  • Satisfied end users
  • Maintaining consistent service levels
  • Proactive identification and prevention of major incident